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Customer Service Scheduler / Dispatcher

Matthews, NC

Pay: $17.00–$25.00 per hour (DOE)

Job Type: Full-time

Schedule: Monday–Friday | Day Shift

About the Opportunity

A well-established, growing home services company in the Matthews area is seeking a Customer Service Scheduler/Dispatcher to join our office team. If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced environment, we'd love to meet you.

This position is ideal for someone who thrives on multitasking, enjoys coordinating schedules, and takes pride in delivering exceptional customer service. You'll play a vital role in keeping technicians productive, customers informed, and daily operations running smoothly.

What You'll Do

Scheduling & Dispatching:

Schedule daily service appointments for field technicians.
Build efficient service routes based on location, technician availability, and customer needs.
Make real-time scheduling adjustments due to cancellations, emergencies, and route changes.
Create and update work orders.
Help maximize technician productivity while minimizing drive time.

Customer Service:

Answer high-volume inbound and outbound customer calls.
Assist customers with scheduling, rescheduling, service questions, and general inquiries.
Provide friendly, professional, and solution-oriented customer support.
Handle customer concerns with empathy while maintaining a positive attitude.
Build lasting customer relationships through outstanding communication.

Administrative Support:

Enter customer information accurately into the CRM.
Document customer interactions thoroughly.
Process customer payments over the phone.
Assist with billing questions and collection calls as needed.
Support office operations and special projects assigned by leadership.

Team Collaboration:

Work closely with office staff and field technicians to ensure smooth daily operations.
Assist teammates during busy periods.
Participate in ongoing training and team meetings.

What We're Looking For:

1-2+ years of in-office customer service experience required.
Dispatching, scheduling, routing, or logistics experience is strongly preferred.
Excellent communication and phone skills.
Strong computer skills with the ability to learn new software quickly.
Comfortable handling multiple tasks simultaneously.
Excellent organizational skills and attention to detail.
Ability to remain calm under pressure and adapt to changing priorities.
Reliable, dependable, and looking for a long-term career.

The Ideal Candidate

You are someone who:

Enjoys helping people.
Loves staying organized.
Thinks quickly and solves problems.
Communicates professionally with customers and coworkers.
Learns new technology easily.
Works well independently and as part of a team.
Takes ownership of your work.
Maintains a positive attitude even during busy days.

Why Join Us?

Competitive hourly pay.
Monday-Friday schedule.
Stable, growing company.
Supportive leadership team.
Collaborative office environment.
Opportunity for long-term career growth.
Paid training.
Work where your contributions truly make an impact.

If you're looking for a company that values exceptional customer service, teamwork, and professional growth, we'd love to hear from you.

Apply today to become part of our growing team!

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